Can I use a generator indoors?
No. Generators emit carbon monoxide, which is dangerous in enclosed spaces. Always operate them outdoors, away from windows and vents.
Why can not my equipment be used?
The peak power of some equipment is higher than their standard power. You can restart and try several times to solve the problem.
What is the difference between kW and kVA? What is the power factor?
A Kilowatt (kW) is a measure of actual power that is produced by a generator. This is the best unit of measurement to match the generator to the required power as most appliances will list their power rating in Watts (W) or Kilowatts (kW).
The kVA (Kilo-Volt-Amperes) of a generator is the apparent (potential) power that the alternator can produce. This is converted through an electrical system into useful output, kW. The kVA is not always useful when sizing a generator to an application as it doesn’t always match what the generator will provide.
The relationship between kW and kVA is the Power Factor. This is a measure of electrical efficiency in a system and is expressed in values between 0 and 1. The closer the power factor is to 1, the more efficient the system is, and a greater amount of kVA is being converted to kW.
How do I determine the right generator size for my needs?
Consider the total wattage of devices you plan to power simultaneously. Our product descriptions include detailed specifications to help you choose the appropriate model.
Do you offer free delivery?
Yes, we provide free UK-wide delivery on all orders.
What is your delivery timeframe?
Orders placed before 11:00 PM are dispatched the same day.
Can I track my order?
Yes, once your order is dispatched, you’ll receive tracking information via email.
What is your return policy?
We accept returns within 30 days for new, unused items. Please refer to our Return Policy for full details.
Do you charge restocking fees?
No, we do not charge restocking fees on returned items.
What payment methods do you accept?
Credit/Debit Cards (Visa, MasterCard, Maestro, Diners, American Express, Union Pay. For more information visit our Payment Policy.
How can I get Customer support?
contact our support team at info@elitegenerators.co.uk or call +44 7429918868 during business hours (9 AM to 5 PM, Monday to Friday).